Shipping policy
Last Updated: 05-12-2025
This Shipping Policy explains how orders are processed, shipped and delivered, and what rights you have under the Australian Consumer Law (ACL). Amara Lise is operated by 15699592 Canada Inc, a Canadian-registered company that sells exclusively to Australian consumers.
Amara Lise is a Canadian-registered company. We sell exclusively to Australian consumers under the Australian Consumer Law (ACL). As an online business below the Australian GST registration threshold, no ABN is required.
1. Shipping Area
We ship only within Australia.
Orders with delivery addresses outside Australia will not be accepted or processed.
International forwarding services (freight-forwarders) are not supported; orders placed with known forwarding addresses may be cancelled and refunded.
2. Where Orders Ship From
Amara Lise works with international fulfilment partners to supply and ship products to customers in Australia. Depending on stock availability, your order may be prepared and dispatched from an overseas logistics partner.
All orders are delivered without additional import duties or customs charges for Australian customers. Some parcels may be subject to routine inspections by Australian Border Force or biosecurity authorities. These inspections are outside our control and can occasionally extend delivery times.
3. Order Processing Time
Order processing time is the time we need to prepare your order before it is handed over to the carrier.
We review, confirm and pack all orders within 1–2 business days (Monday to Friday).
- Orders placed before 7:00 PM (AEST/AEDT – Melbourne time) on a business day are usually processed the same day.
- Orders placed after 7:00 PM, or on weekends or Australian public holidays, are processed on the next business day.
4. Shipping Time (Transit Time)
Once your parcel has been handed to our delivery partner, average transit times within Australia are:
Standard Delivery (Australia-wide): 4–7 business days (Monday to Friday)
Transit time may vary depending on courier workload, weather conditions, remote-area routing and seasonal peaks such as Christmas or major sales events.
5. Total Estimated Delivery Time
Total delivery time = Processing time + Shipping time
- Processing time: 1–2 business days
- Shipping time: 4–7 business days
Most customers receive their order within 5–9 business days from the time the order is placed.
These timeframes are estimates and not guaranteed delivery dates. Your rights under the ACL are not affected if delays occur.
6. Shipping Costs
Standard shipping within Australia is free on all orders, with no minimum order value and no hidden surcharges at checkout.
We do not charge separate handling fees.
There are no additional customs duties or import charges payable on delivery for Australian customers.
7. Delivery Partners
We work with reputable Australian carriers, including:
• Australia Post
• Sendle
In some cases we may use another recognised courier to ensure safe and timely delivery. All carriers we use operate in line with Australian delivery and operational standards.
If a particular service (for example, courier services that do not deliver to PO Boxes) is used, this will be reflected in the delivery options you see at checkout.
8. Delivery Address Requirements
To ensure successful delivery, your delivery address must be complete and accurate, including:
• recipient name
• street name and number
• suburb
• state
• postcode
Some services can deliver to PO Boxes and Parcel Lockers via Australia Post; others may require a physical street address. If a chosen shipping method cannot deliver to a PO Box, you will be asked to provide a street address.
You are responsible for ensuring the address you provide is correct. If a parcel is returned to us because the address was incomplete, incorrect or not accessible, we will contact you to arrange redelivery. Additional shipping charges may apply for resending the parcel.
9. Tracking Your Order
When your order has been dispatched, you will receive a shipping confirmation email containing:
• your tracking number
• a link to the courier’s tracking page
• the name of the courier handling your parcel
Tracking information may take up to 2 business days to become active after dispatch. If there are still no updates after that time, please contact us at info@amaralise.com and we will investigate with the carrier.
10. Multiple Shipments
To deliver items as efficiently as possible, your order may sometimes be split into more than one parcel.
If your order is shipped in multiple parcels:
• you will receive a separate tracking number for each parcel
• parcels may arrive on different days
• this does not affect your total shipping cost – shipping remains free
11. Signature on Delivery and Safe Drop
Some high-value or sensitive orders may require a signature upon delivery. If a signature is required:
• the courier cannot leave the parcel unattended
• if no one is available to sign, the parcel may be taken to a nearby collection point or a new delivery attempt may be scheduled
• details will be included in your shipping confirmation email
Where the courier offers “safe drop” or “authority to leave” options, you may be able to choose these with the carrier directly. Please note that if you authorise unattended delivery, risk of loss after the parcel is shown as delivered may pass to you.
12. Delivery Delays
We always aim to meet the estimated delivery timeframes, but delays can occur due to factors beyond our control, such as:
• courier network disruptions or backlogs
• seasonal peaks (for example, Christmas, Black Friday and major promotion periods)
• severe weather or natural events
• Australian Border Force or biosecurity inspections
• transport issues or remote-area routing
If your order has not arrived within a reasonable time, please contact us. In some circumstances, you may be entitled to a remedy under the ACL.
13. Lost, Damaged or Missing Parcels
If your parcel appears to be lost, significantly delayed, or arrives damaged:
• email us at info@amaralise.com with your order number and (if applicable) photos of the damage
• we will investigate with the courier and provide updates
• where goods are confirmed lost or damaged in transit, we will offer a replacement or refund in line with the ACL and our Refund & Return Policy
You are entitled to a remedy if goods are not delivered within a reasonable timeframe, arrive damaged, or are not of acceptable quality.
14. Prices and GST
All prices on our website are displayed in Australian Dollars (AUD).
Amara Lise is a Canadian-registered company, and we currently operate under the threshold for mandatory Australian GST registration (AUD 75,000 annual GST turnover threshold for sales connected with Australia).
Therefore, we do not charge GST at checkout for orders shipped to Australia at this time. The price you see and pay at checkout is the final price to us; no additional GST, customs duties, or import fees are charged by us.
However, please note the following:
- Because your order originates from overseas and will be imported into Australia, customs authorities may apply GST or import duties on arrival regardless of our pricing.
- Any such import-related charges (GST, customs duties, inspection fees, handling, and other clearance charges) are the sole responsibility of the customer (importer), unless explicitly stated otherwise at checkout.
- If in the future our annual sales to Australian consumers exceed the AUD 75,000 threshold (or regulations change), we will register for GST, add any required GST to the checkout price, update this policy, and inform customers accordingly.
15. Your Rights Under the Australian Consumer Law (ACL)
Nothing in this Shipping Policy excludes, restricts or modifies any consumer rights you have under the Australian Consumer Law.
Under the ACL, you may be entitled to a repair, replacement or refund if goods:
• are not delivered within a reasonable time
• arrive damaged, faulty or unsafe
• are substantially different from their description
If you believe your ACL rights have been affected, please contact us and we will work with you to resolve the issue.
Company Information
Trading Name: Amara Lise
Legal Entity: 15699592 Canada Inc
Company Number: 763783156RC0001
Corporation Number: 15699592
Return Address (for returns):
159 Studley Ct, Derrimut VIC 3026, Australia
Business Address (not for visits):
637 Gwen Avenue, Kingston, ON, Canada, K7P 0M2
Please note: Amara Lise is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above. Our current annual retail sales to Australia remain below the AUD 75,000 “GST turnover” threshold, so we do not charge GST at this time.
Contact Information
Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.
Email: info@amaralise.com
Phone: +1 (613) 902-5319
Customer Service Hours (AEST):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM
Company Information:
Trading Name: Amara Lise
Company Name: CMFRT SOLUTIONS LIMITED
Registration: 77602803
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG