Frequently asked questions
GENERAL QUESTIONS
What is the estimated shipping time?
Most orders arrive within 5–9 business days. This includes:
1–2 business days of processing and 4–7 business days of delivery time.
You can track your order via "Track your order".
I want to cancel my order. Is that possible?
Yes, if your order has not yet been processed for shipment.
To request a cancellation, email info@amaralise.com with your order number as soon as possible.
If the order has already shipped, cancellation is no longer possible, but you may still return the item within 30 days after delivery.
My order has arrived damaged. What should I do now?
We’re sorry to hear that your item arrived damaged. Please contact us at info@amaralise.com within 30 days of receiving your order.
If possible, include a photo of the item and your order number so we can resolve the issue quickly.
In line with Australian consumer law, you’re entitled to a full refund or a replacement at no extra cost. We’ll make sure it’s resolved as soon as possible.
Which safe payment methods are available?
All payments are secure with SSL and possible with:
- Credit Cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay,Diners Club
- Express Checkout: Shop Pay, Apple Pay, Google Pay
How can I return my product?
To return your product, follow the steps in our return policy and contact our customer service team. For more information, please see our Refund & Return Policy.
Where can I find my order number?
The order number will be sent with the confirmation e-mail. Did you not receive it? If so, please contact our customer service. info@amaralise.com.
I'm not happy, what now?
We are very sorry to hear that you are not completely satisfied with your order. Our priority is to ensure that our customers are happy with their purchases. We will therefore do our utmost to resolve the problem. Please feel free to send us a message with the details of your order and what went wrong, and we will work together to find the best solution. info@amaralise.com. Please see the Refund & Return Policy for more details.
We understand that sometimes something may not be quite to your satisfaction, and while we always strive for the highest quality, our industry does come with challenges. We appreciate your patience and understanding and want to emphasise that we are always here for you to put things right.
DELIVERY AND TRACKING
What are the shipping costs?
Shipping is 100% free on all orders within Australia.
We work with reputable Australian couriers, including:
- Australia Post
- Sendle
In some cases, another trusted courier may be used to ensure the fastest and safest delivery. All couriers we partner with operate in line with Australian delivery and operational standards.
The track and trace does not give any information, what now?
This is normal during the first 1–2 business days after dispatch. Tracking updates only appear once the parcel is scanned by the carrier.
If no updates appear after 2 business days, please contact us at info@amaralise.com and we will check the status with the courier.
Why haven't I received my order yet?
Most orders arrive within 5–9 business days, which includes:
- 1–2 business days for processing
- 4–7 business days delivery time within Australia
Delays may occur due to courier backlogs, weather conditions, peak season, or remote-area routing.
If your parcel seems delayed, feel free to contact us, we’re happy to help and will keep you updated.
REFUNDS & GUARANTEES
Where can I return my parcel to?
Returns are handled at our Australian fulfillment center. Please send your return by post to:
Return Address:
159 Studley Ct, Derrimut VIC 3026, Australia
For a smooth process, clearly label your return with your order number, and include proof of return (e.g. tracking receipt) inside the package.
If you’re unsure or need further help, feel free to contact us at info@amaralise.com
See our full Refund & Return Policy for more details.
How long could I return my item?
We offer a 30-day return policy (after receipt).
How long does it take until I get my money back?
Once we receive and inspect your return, refunds are usually processed within up to 5 business days.
Your bank or payment provider may take an additional 5–10 business days to finalise the refund to your account.
What are the costs of returning my order?
- For change-of-mind returns, customers are responsible for return shipping costs.
- For faulty, incorrect or misdescribed items, Amara Lise covers the return costs by providing a prepaid label or reimbursing reasonable postage expenses, as required under the Australian Consumer Law.
More details are available in the Refund & Return Policy.
CONTACT
How long does it take until my e-mail gets answered?
We aim to respond to all emails within 24 hours.
During busy periods, replies may take slightly longer, but we do our best to assist you as quickly as possible.
Can I get in touch by phone?
Yes, we can also be reached by phone at +1 (613) 902-5319.
ou can also contact our customer service team via email at info@amaralise.com
Customer Service Hours (AEST):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM