Legal notice

Last Updated: 29-09-2025

Welcome to Amara Lise!
Here you'll find important policy information regarding your order and privacy. We believe in transparency and aim to provide you with clear and accurate information.

Terms and Conditions

Our Terms and Conditions include vital information about your rights and obligations when placing an order with us. These conditions apply to all orders placed through our website.
Read the complete Terms and Conditions here: Terms and Conditions

Return Policy

At Amara Lise, we want you to be satisfied with your purchase. If you're not entirely satisfied, you may request a refund according to the conditions outlined in our Return Policy:

  • Returns are possible within 30 days of receiving your order.
  • Products must be unused and in their original condition and packaging.
  • Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement or refund if the goods are faulty, unsafe, not as described, or unfit for purpose.

You can read the full Return Policy here: Return Policy

Returns are handled through our Australian fulfilment partner (please note: this is not a visiting address). The return address is:

159 Studley Ct, Derrimut VIC 3026, Australia

Product Guarantee

All purchases from amaralise.com include a 1-year product guarantee. If your item becomes faulty under normal use within one year of delivery, we will repair or replace it at no extra cost.

To make a claim, email info@amaralise.com with your order number, issue description, and a photo if available.

This voluntary guarantee is in addition to your rights under the Australian Consumer Law (ACL).

Privacy Policy

Your privacy is important to us, and we ensure your data is handled securely. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Our Privacy Policy explains what data we collect, how we use it, and how we protect your privacy.
Read our complete Privacy Policy here: Privacy Policy

Shipping Policy

  • Shipping costs: Displayed during checkout.
  • Processing time: Orders are dispatched within 1–2 business days.
  • Delivery time: Standard delivery within Australia takes approx. 4–9 business days.
  • Tracking: You will receive a tracking number once your order has been shipped.

Read the full Shipping Policy here: Shipping Policy

Payment Methods

We offer a variety of secure payment options to ensure a smooth and safe checkout experience.

We currently accept:

  • Credit Cards: Visa, Mastercard, American Express, UnionPay
  • Debit Cards: Maestro
  • Express Checkout: Shop Pay, Apple Pay, Google Pay
  • PayPal

All transactions are protected by SSL encryption and comply with international security standards.

Currency: All payments are processed in Australian Dollars (AUD $). If you experience any payment issues, please check your details, contact your bank, or reach out to our support team.

For more info, visit our full Payment Policy: Payment Methods

Company Information

Trading Name: Amara Lise
Legal Entity: 15699592 Canada Inc
ABN/ACN: Not applicable, registered overseas entity (Canada)

Return Address (for returns): 
159 Studley Ct, Derrimut VIC 3026, Australia

Business Address (not for visits):
637 Gwen Avenue, Kingston, ON, Canada, K7P 0M2

Please note: Amara Lise is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above.

Contact Information

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@amaralise.com
Phone: (…)

Customer Service Hours (AEST):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM