Refund & Return Policy

Last Updated: 05-12-2025

At Amara Lise, we want you to shop with confidence. We are a Canadian-registered company selling exclusively to customers in Australia. All purchases made through this website are protected by the Australian Consumer Law (ACL). Nothing in this policy limits, excludes or modifies any rights or guarantees you have under the ACL.

We accept returns for both change-of-mind and faulty goods, under the conditions explained below.

1. Return Address (AUS Fulfillment Partner)
All returns are processed through our AUS fulfillment partner (not a visiting address).

We recommend contacting us before returning any item at info@amaralise.com. This helps avoid delays and ensures your return is processed correctly.

2. Cancellation Before Shipment
You may request a cancellation at any time before your order has been processed for shipment.

To cancel, email info@amaralise.com with your order number.
If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method.
If your order has already shipped, cancellation is no longer possible, but you may still return the item under our 30-day return policy once it is delivered.

3. Return Window
You may return eligible items within 30 days of receiving your order.
This 30-day window applies to both full-price and discounted/promo items, unless otherwise clearly stated on the product page.

Returns requested after 30 days cannot be accepted for change-of-mind reasons, but you may still be entitled to a remedy under the ACL if the item is faulty, unsafe, misdescribed, or not fit for purpose.

4. Conditions for Change-of-Mind Returns
Our change-of-mind policy is a voluntary benefit and does not replace your ACL rights.

To qualify for a change-of-mind refund, all of the following conditions must be met:

  • The item is unused, unworn and unwashed (brief try-on is acceptable).
  • The item is in new or like-new condition.
  • The item is returned in its original packaging where reasonably possible, including tags, labels and any accessories that were supplied.
  • A valid proof of purchase (order confirmation or receipt) is included.

Items that show heavy wear, damage, stains, odour, misuse, or missing essential parts may be refused or may only qualify for a partial refund at our discretion.

We do not charge restocking fees for returns.

Any original shipping fees paid (if applicable) are non-refundable for change-of-mind returns, unless required otherwise by law.

5. Your Rights Under the Australian Consumer Law (ACL)
Under the ACL, you may be entitled to a repair, replacement or refund if a product:

  • is faulty or defective
  • is unsafe
  • is significantly different from its description or photos
  • does not do what it is supposed to do

If the problem with the product is major, you may choose between a refund or a replacement.
If the problem is minor, we may choose to repair the item, replace it, or offer a refund.

For ACL claims, you do not have to return the item in its original packaging.

If your item is faulty under ACL:

  • we will cover reasonable return shipping costs, or
  • provide a prepaid return label, depending on the situation.

Your ACL rights apply in addition to our voluntary 30-day change-of-mind policy and cannot be restricted by this policy.

6. How to Start a Return
To ensure we can process your return quickly and correctly, please follow these steps:

  1. Email info@amaralise.com with your order number, whether it is a change-of-mind or ACL claim, and a short description of the issue. For faulty items, please include clear photos or videos if possible.
  2. We will confirm whether your item is eligible for return and send you detailed return instructions. For ACL claims, we may send a prepaid label or confirm reimbursement of reasonable return costs.
  3. Pack the item securely. Where reasonably possible, use the original packaging and include all accessories and proof of purchase.
  4. Send the parcel to the Australian return address provided above.
  5. Once we receive and inspect your return, we will notify you by email of the outcome and process your refund, repair or replacement accordingly.

Returns sent without prior approval or sent directly to manufacturers or suppliers outside Australia may not be processed.

7. Method of Return
All returns are handled via mail or courier to our Australian return facility.
We do not offer in-person drop-off or collection at any address.

8. Who Pays for Return Shipping?

  • Change-of-mind returns
    For standard change-of-mind returns (non-faulty items), you are responsible for the cost of return shipping. These costs are not refunded.
  • Faulty, damaged, incorrect or misdescribed items (ACL claims)
    For valid ACL claims, Amara Lise will either: provide a prepaid return label, or reimburse reasonable return shipping costs once proof of postage is supplied.

In these cases, you will not be out of pocket for return freight, and you may be entitled to a refund, repair or replacement at no additional cost.

9. Exchanges
We offer exchanges for customers within Australia in the following situations:

  • you received the wrong item
  • you received the wrong size
  • the item is faulty or damaged

To request an exchange, email info@amaralise.com with your order number, explanation, and photos if the item is damaged or faulty.

For exchanges due to our error or a faulty product:

  • we cover the cost of return shipping
  • we also cover the shipping cost of sending the replacement item

For exchanges due to change-of-mind (for example, you prefer a different size or colour even though the original item was correct and not faulty):

  • you pay the cost of sending the item back to us
  • we ship the replacement item free of charge once the return has been inspected

Replacement items are dispatched after the original product has been received and checked.

10. Non-Returnable Items (Unless Faulty Under ACL)
For hygiene, safety or regulatory reasons, we cannot accept change-of-mind returns for certain categories, including but not limited to:

  • personal care or hygiene products once opened
  • items that cannot be resold for health or safety reasons once used or unsealed
  • digital or downloadable products
  • gift cards or store credit

These restrictions apply only to change-of-mind returns. If any of the above items are faulty under the ACL, you may still be entitled to a remedy.

11. Refunds
Once your returned item has been received and inspected, we will email you to confirm whether your refund has been approved.

Approved refunds are:

  • issued to your original payment method
  • processed by us within up to 5 business days after inspection

Your bank or card provider may require additional time (typically 5–10 business days) for the refund to appear on your statement.

Return shipping costs for non-faulty, change-of-mind returns are not refunded.
If we determine that an item is not eligible for a full refund (for example due to damage, misuse or missing components), we will contact you before completing the refund.

12. Delayed or Missing Refunds
If your refund has not appeared after the stated timeframes:

  1. Check your bank account or card statement again.
  2. Contact your bank or card issuer; it can take some time before a refund is officially posted.
  3. If you still cannot see the refund, email us at info@amaralise.com with your order number and we will help investigate.

13. Gifts
If an item was marked as a gift and shipped directly to the gift recipient, approved change-of-mind returns may be refunded as store credit to the recipient.

If a gift item is faulty, the recipient is entitled to the same ACL remedies as any customer (repair, replacement or refund), subject to proof of purchase.

14. Tax Treatment for Returns
Amara Lise operates below the Australian GST registration threshold (currently AUD 75,000 GST turnover per year), so we do not charge GST on orders at this time.

Refunds for eligible returns reflect the exact amount you paid at checkout.
There are no separate GST adjustments on refunds.
If Australian law requires us to register for and charge GST in the future, we will update this policy and clearly show GST at checkout.

15. Shipping Recommendations
For returns valued over AUD 100, we recommend using a trackable shipping service or purchasing shipping insurance. Without tracking, we cannot guarantee that we will receive your returned item, and this may affect our ability to process your refund.

16. 1-Year Product Guarantee (Voluntary)
In addition to your rights under the ACL, we offer a voluntary 1-year product guarantee on items purchased from amaralise.com.

If your item develops a manufacturing fault under normal use within 12 months of delivery:

  • we will provide a replacement or, where appropriate, another suitable remedy at no extra cost to you
  • you may be asked to provide photos or a short description of how the issue arose

This guarantee covers manufacturing or material defects only. It does not cover:

  • normal wear and tear
  • damage caused by misuse, neglect, accidents or improper care
  • unauthorised repairs or modifications

This voluntary guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.

17. Online-Only Store
Amara Lise is an online-only store. We do not have a physical retail location.
All purchases, returns, exchanges, and customer service interactions are handled online or by email/phone.

18. Consumer Rights
This 30-day change-of-mind policy and our 1-year product guarantee are voluntary benefits provided by Amara Lise. They do not limit or replace any rights you may have under the Australian Consumer Law.

If goods are defective, unsafe, misdescribed, or not fit for their normal purpose, you may be entitled to a refund, repair or replacement regardless of this policy.

Company Information

Trading Name: Amara Lise
Legal Entity: 15699592 Canada Inc 
Company Number: 763783156RC0001
Corporation Number: 15699592

Business Address (not for visits):
637 Gwen Avenue, Kingston, ON, Canada, K7P 0M2

Please note: Amara Lise is an online-only store with no physical visitor location. Returns can only be sent to the return address listed above. Our current annual retail sales to Australia remain below the AUD 75,000 “GST turnover” threshold, so we do not charge GST at this time.

Contact Information

Preferred contact method: You can reach us best via email or through our contact form. We aim to respond within 24 hours.

Email: info@amaralise.com
Phone: +1 (613) 902-5319

Customer Service Hours (AEST):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM

Company Information:
Trading Name: Amara Lise
Company Name: CMFRT SOLUTIONS LIMITED
Registration: 77602803
Address: RM 509, 5/F THE CLOUD 111
TUNG CHAU ST TAI KOK TSUI
HONG KONG